Appliance Repair by Sears Appliance Repair in Yuba City, California

I appreciated the explanation of the work on the tractor as I am not usually the one to have it serviced. The service man was very personable and efficient with the service. The only problem was with the process of being billed. My credit card was rejected at first and then we tried a check which was successful and then back to my Sears card. I then got a fraud alert on my Sears Card. He said to be sure to check on my bill that I wasn't charged twice. I will follow-up. There must be an easier way to pay out in the field at a person's home. Thank you. Margaret

I'm usually not one to write reviews but this has been the absolute WORST customer service experience I have EVER had. We purchased our fridge about 18 months ago. It stopped cooling last month. We made an appointment and a Sears Appliance Repairman came out and diagnosed the refrigerator fan as not working. He ordered two parts to be delivered to our house and made an appointment for two weeks later. He said parts usually come in before then. It has now been over a month and our refrigerator is still not fixed. We have not received one phone call from Sears. We have called at least a dozen times and emailed their customer service department. No one has been able to help us. We finally got ahold of someone today who could help only to tell us that our order has been cancelled. What's more is they have refused to waive the diagnostic fee, offer us any kind of discount on the repair, or in any way make up for their horrendous customer service. I would NEVER recommend this company in any capacity, in fact run in the opposite direction.

The repairman was on time and quite cordial. The problem was diagnosed as a faulty door switch, which was replaced. The repair worked for one load of wash and then the same problem occurred. A different repairman came out the next day and indicated it was the door switch and a faulty circuit board, which they had to order. The repairman did provide a stop-gap solution and said to unplug the washer after each load, that way faulty information was not being sent to the circuit board. We're still waiting for the circuit board to arrive. The rating would be higher except the problem was not correctly diagnosed the first time. We will still use Sears in the future.

I appreciated the explanation of the work on the tractor as I am not usually the one to have it serviced. The service man was very personable and efficient with the service. The only problem was with the process of being billed. My credit card was rejected at first and then we tried a check which was successful and then back to my Sears card. I then got a fraud alert on my Sears Card. He said to be sure to check on my bill that I wasn't charged twice. I will follow-up. There must be an easier way to pay out in the field at a person's home. Thank you. Margaret

I'm usually not one to write reviews but this has been the absolute WORST customer service experience I have EVER had. We purchased our fridge about 18 months ago. It stopped cooling last month. We made an appointment and a Sears Appliance Repairman came out and diagnosed the refrigerator fan as not working. He ordered two parts to be delivered to our house and made an appointment for two weeks later. He said parts usually come in before then. It has now been over a month and our refrigerator is still not fixed. We have not received one phone call from Sears. We have called at least a dozen times and emailed their customer service department. No one has been able to help us. We finally got ahold of someone today who could help only to tell us that our order has been cancelled. What's more is they have refused to waive the diagnostic fee, offer us any kind of discount on the repair, or in any way make up for their horrendous customer service. I would NEVER recommend this company in any capacity, in fact run in the opposite direction.

The repairman was on time and quite cordial. The problem was diagnosed as a faulty door switch, which was replaced. The repair worked for one load of wash and then the same problem occurred. A different repairman came out the next day and indicated it was the door switch and a faulty circuit board, which they had to order. The repairman did provide a stop-gap solution and said to unplug the washer after each load, that way faulty information was not being sent to the circuit board. We're still waiting for the circuit board to arrive. The rating would be higher except the problem was not correctly diagnosed the first time. We will still use Sears in the future.