Appliance Repair by Appliance Repair Walnut Creek in Walnut Creek, California

One star is overly generous. Beyond bad customer service. Abysmal. We called about an oven repair and were told a service tech would be out between 12 noon and 4 p.m. the following day. Waited all afternoon, but no one showed up and no one called. We called back at 5 p.m. and were told they could not reach the tech, thus didn't know where he was or why he didn't show up. Rescheduled for the following day between 8 a.m. and 12 noon they only have these two time windows for service calls, which at best leaves customers waiting for up to half a day. Next day, once again, no one showed up or called. So after wasting half a day waiting for two consecutive days, we cancelled and went elsewhere. Don't waste your time with this company. They give new meaning to bad service.

Had a problem with no heat in my dryer. Called Emergency Appliance Repair because of their high ratings. Jim was the name of my saver. When he arrived, he quickly diagnosed the problem as a broken coil. He replaced the coil for 230 including parts and labor. I will definitely call again if I need washer / dryer / dishwasher repairs!

I waited two days for an appointment. They confirmed for the second day, and i took half a day from work but they never came or called. When I called the office she couldn't reach the technician but promised to try again and call back in five minutes. After no response for half an hour, when i called back they transfered my call to the answering service. The positive reviews must be fake because this is a crappy company. In fact, even their name here is phony as it is really Nana Appliance Repair.