Appliance Repair by Sears Appliance Repair in Temecula, California

This has been the worst experience we have had in getting an appliance repaired. We had a repair technician come out and he scheduled the repair for our oven. Their soonest appointment was 1 month out but we felt like we had to take the appointment so the cost of the first appointment could be applied to the repair. The day of the repair we get an email that says that the parts are being mailed to us. We didn't receive the parts, so we call customer service and they tell us that the part hasn't been mailed, so they can't do the repair. We tell them that we want a refund. A few days later, guess what we receive...you guessed it...the parts that they said had not been shipped. We call back to see if they can do the repair soon since we now have the parts. They schedule the repair to be done in a few days. We received 2 text messages confirming the repair appointment. The day finally comes for the repair and the technician calls right at the start of the repair time window. We are feeling optimistic that our repair will finally take place. Wrong! They tell us that we are in the refund process so they must be coming to pick up the parts. We explain the whole story and the technician keeps having to call the manager and the manager continues to say they won't do the repair. We still have no working oven.

Customer Service was great! Enjoyed speaking with and received great informed information about what could be wrong with our dryer. Accuratly assessed the situation and was correct! Dryer is working beautifully again!

Tech showed up on time, and was very helpful. They didn't have the parts to fix it, but he gave me the part number, and I was able to fix it myself.