Appliance Repair by AAA APPLIANCE SERVICE- in San Mateo, California

FANTASTIC CUSTOMER SERVICE; EXTREMELY KNOWLEDGEABLE AND VERY FRIENDLY...Nick came to my house on two occasions and BOTH times he was able to fix my refrigerator; the first time he came, he was able to fix my refrigerator on a temporary basis due to him having to order a part that was needed...I was happy with the temporary fix because my refrigerator was at least working again and my food, etc. was back to being cold...He ordered the part and to my surprise it came back pretty quickly and he contacted me immediately to let me know that he had it and was able to fix it right away...He gave me a window of 3pm - 5pm; and I told him that that window was fine and even requested that if he could come closer to 3pm; that would be ideal...His response was that he would try, but could not make any guarantees, and I was okay with that...Nick arrived at 3:40pm and I was ECSTATIC, EXTREMELY HAPPY!!! He not only tried to honor my request, but he was diligent and polite and extremely professional; and fixed my refrigerator permanently and not to mention quickly...We even had a nice discussion once he was finished and I was able to learn more about him as a person, and overall he is a great person to know!!!! It pays to be NICE to people!!!

BEWARE use this guy at your own risk! I am bewildered by the good reviews I've read...he must have a twin! Nick the owner / technician doesn't even deserve a 1 Star with what I experience with him today. First when I scheduled this appointment he just told me 10 am and failed to tell me the 1 or 2 hour window. So after waiting for him I called at 11am he replied rudely he'll come in 20 to 30 minutes. When he finally arrived I told about the 4 appliances that needed repair, in which he responded that he's suppose to only repair the dryer. He angrily went ahead and looked at the oven, dishwasher, dryer and refuse to look at the washer stating that he doesn't fix washers. He then walked away and said he wasn't going to fix anything and demanded I call AHS. The entire time, he was sarcastic and rude when he spoke, with an attitude. His demeanor is of one that didn't want to fix or move anything, he just stared at the appliances and barely touched it. He marched around the house with displeasure. I had to finally tell him of my own displeasure with his behavior, rudeness and attitude and asked him to leave my home. I then called my insurance company AHS to complain and found out that he owns this company and is the only employee. It's disturbing that there has been several complains about him.. so go figure why keep using him?

Total Jerk on the Phone, Very Rude and Unprofessional. Stay AWAY from this place. Don't know why if at all they would get any business. They don't go to Daly City EVEN. It's only 10 minutes away!!! Pathetic!!!!