Appliance Repair by Riddle Appliance & TV Service in Orange, California

I would give 0 stars if possible. We were referred to Riddle by LG when looking for a certified technician to fix our washing machine. They did not perform the service we were charged for and then refused a refund despite clear evidence that the technician never performed the diagnosis we were charged for, but instead arbitrarily tried to charge for expensive, unneeded repair work. We were experiencing a problem with the spin and draining functions. The repairman spent a brief time in the garage, then told me the suspension rods needed to be replaced and the space between the tubs should be cleaned out - all for 340 which was more than half the cost of our 1 year old machine - and without a guarantee that the problem would be fixed. I declined and that weekend my husband took apart the washing machine and was able to fix it. We found the suspension rods to be like new and the space between the tubs perfectly clean. The actual problem was that a small piece of clothing had become wrapped around the mechanism that causes the agitator and spin. Had the technician actually taken the machine apart, this would have been clearly visible. Once removed, the washing machine works perfectly once again. The technician clearly did not take the machine apart to diagnose the issue, but instead attempted to charge us for completely unnecessary parts and labor. We contacted Riddle and asked for a refund for the house visit since the payment was made for the diagnosis - which obviously did not occur. Riddle refused our request and we would NEVER use them again.

Great techs and very knowledgeable in what they do. The company is honest and has been servicing appliances for a long time. Support your local businesses!