Appliance Repair by Axis Appliance Repair in Oceanside, California

My refrigerator was running continuously and was not keeping the food compartment cold. The freezer compartment was working fine. I made an appointment for a service call with Axis to repair the unit for that afternoon. Denis arrived on time, along with an assistant. They listened to my complaint, conferred with each other, then went to work. Within 15 minutes, Denis had diagnosed the problem and recommended a solution. Denis quoted a price to complete the work, including labor and a factory replacement part. I authorized the repair, and within a short time the refrigerator was running fine. They took extra time to check the entire unit, and to clear the airflow ducts of accumulated ice and water. They tidied up after themselves. I found Axis and their service men to be reliable, professional, and responsive to my needs. I also feel the labor cost of the repair was reasonable and the replacement part fairly priced. I will call them in the future if the need arises, and recommend them to anyone.

This company left our appliance worse than they found it. They improperly diagnosed our issue 2 times. One the third time about 5 trips and months later they recognized that the wires were getting squeezed possibly causing a short. However, in their report to our Home Warranty company they stated that we cut the wires. However, the electricity and buttons all worked perfectly fine when they came out the first time. It wasn't until they tried the other fixes unsuccessfully and moved the refrigerator that the wires were severed. They are ripping off our Home Warranty company charging for work and equipment that isn't needed and wasting my time and sanity. Stay away from this company at all costs. If your Home Warranty company forces you to use them, eat the fee and put another ticket to get a new contractor.

When I called my fridge manufacturer for a defect on my appliance. They called this company out. I got nervous with the negative reviews. But I had a technician named Dennis and he was great! He was very determined to get the work done and worked around my schedule. They had to order a part and they took care of everything and called and rescheduled. It's been fixed for over a month with no problems!