Appliance Repair by The UPS Store in Livermore, California

Initially this store did a great job at getting me the box I needed. I shipped a medium size round table to myself from CA to PA. I packaged it according to their recommendations. I received the table in PA and it was destroyed. It looked like it fell off a fork lift a number of times. I have filed a claim with UPS. I have learned that the store that ships a package that is claimed as damaged will give the “okay” to have UPS reimburse the receiver. This store denied my claim. UPS Customer service has specified that the table is not worth the 500 insurance and that it was not sufficiently packaged. I have tried calling this store numerous times to talk about my claim and they will not answer my calls. I called repeatedly and it got to the point that the phone would not even ring because it was “busy”. I can understand if a store is busy but at least answer the phone and ask me to wait. I will be following up with this store until I am paid what I am owed. UPS destroyed an antique table that is valued at 1000. All I'm asking for is 500. It doesn't matter how well a box is packaged. If it was crushed and falling apart like the way I received it, nothing would have prevented it from falling apart.