Appliance Repair by Beam Easy Living Center in Grass Valley, California

So happy with our recent experience at Beam Easy Living Center. We had them install our new TV, Sonos and fix a leak in our vacuum system. Danielle was great with scheduling us for a time that worked for our schedule. Ryan, Chris and Austin showed up promptly and went right to work. They did such a wonderful job! The entire team was respectful to our home, using drop cloths and making sure to clean up debris created during their work. Very pleased and so happy we went with Beam!

Having been with this company for 25 years I expected better service when upgrading my home security system. The technician was scheduled for the hours of 12-2PM he no showed without a courtesy call. When I called the shop and spoked with Danielle she made excuses and never relayed a message of “I'm sorry” only stated she would “talk to the the technician” my response “talk? I'd fire him” her response was to hang up on me... I will NEVER do business with group who think they are above customer service and lack the courtesy of a simple phone call. The rating of 1 was generous on my part. Please review their average rating before doing business with a second rate security provider. Better businesses respond with class not ...

This company could not find the record of my vaccum brush purchase about a year ago. Granted, it was only about 20, but it broke! They would not replace the brush or offer me any solution, other than buy another one. Why would I do that, if I cannot trust the product or the company?