Appliance Repair by Appliance Parts & Service Center Inc in Covina, California

I called asked for a part for my dryer and guy that pick up the phone was rude .. he needs learn how to treat the customer a lot better .. most people that call would not know what they need .. a big part of customer service is helping the customers as must as possible not make the customer feel uneducated..

I have needed this place 3 times in my life and each time I was in awe of the savant like knowledge of the owner. One time I had a a plastic gear from a broken trash compactor between my fingers when I walked in. I held it up to ask if he had it but before I could get a word out, he asked me if I was working on a broken trash compactor. The second time, I had the part number but told him the part I needed for a washer. Without looking in any manual, he rattled off the part number from memory. Today I will attempt to get a starting device for a fridge and I won't go anywhere else. I'm confident I will be successful here.

Same day service and repair. We almost went out and bought new washer. We even considered a new set. My washer has side load. Would not drain, so when door opened after, the water poured out. I research other repair stores before we had Steve drive out. Within minutes he knew the problem and had the part available. My washer returned to service inside 1 hour after being out of used for 3 months. Definitely wood again for any other service he c as n offer.