Appliance Repair by Factory Appliance Inc in Carpinteria, California

I would not recommend buying from this business at all! The worker who delivered and installed my stove talked down to me while he was at my house and when I requested of him that I would like him to talk to me in a respectful way he told me that he doesn't have to talk to me in a respectful way. Apparently since I am not paying for the unit he delivered he thinks I am not worth talking to in a respectful way. I then asked my landlady to join the conversation and she did. My landlady was shocked by the way the worker behaved toward me and asked the employee why he had talked to me like that. The employee then claimed that I was lying and he had never said that he doesn't have to be respectful to me. The worker also claimed earlier that he was the owner of the business, which after I called the company I found out is a corporation and I highly doubt that the worker who installed the stove in my house is also the owner of The Factory Inc. What I experienced in the short time I spend with that worker, who's name was Daniel, is that he was willing to lie without hesitation. The next morning I called the employee's supervisor Laurie in Carpinteria and wanted to give feedback about my experience with the worker and she told me that she doesn't want my feedback or listen to me since I am not the person paying for the unit my landlady is and then she hung up the phone on me. Apparently the employees that I talked to at Appliance Factory Inc. believe that they are only required in their work life to respect the people who order the stove not the people who they serve. I am very much concerned that the quality of the customer experience me and my landlady received is unacceptable in order to run a thriving and successful business and I encourage the corporate management of Factory Appliance Inc. to investigate and improve the customer service that is provided. Until that happens I would discourage anyone to buy from this company since I wouldn't want anyone to have to go through a customer service experience that my landlady and I had to go through. My landlady will not use Appliance Factory Inc. again. And I will encourage noone else to use them either.

First prepare to take a half day off work with an unreasonable 4 hour window of waiting. My time was 1pm - 5pm. Daniel, the repairman called at 2:30pm stating he was behind and it would be after 5pm before he would get to my house. I asked if the office could send someone else and he rudely advised everyone was busy and everyone was behind. Sounds like a scheduling problem. He called at 5:38pm and cancelled his appointment and proceeded to hang up on me when I questioned why he wouldn't finish the work I had waited for all day. POOR CUSTOMER SERVICE!

Fast, friendly, knows his stuff, has the needed parts. He restored my old dishwasher to life, and charged a very reasonable price for it. Five star service!