Appliance Repair by Electric Express Appliance Repair in Burlingame, California

Outrageously poor customer service! Waited 5 hours for a no show!! They scheduled a "4 hour appointment" window. When I called 3 hours into the time window, the service rep said I was "next in line" and that the repair tech was on his way. Flash forward 2 more hours -- and 3 more unanswered voicemails later, and they are a complete NO SHOW!! How can you do this to customers and stay in business??

I bought the new dryer from Best buy and found out gas leaking. Called BestBuy and they send this company to me. I called them and answered some question on the phone, finally make a appointment but wait a week. Ok...i wait. Show up today only 6 minutes, told me the machine had no problem...than I use some soap water test it in front of him , you can clearly see the Bobble came from the machine connector itself. No.... Told me isn't their problem. Is from installed. Bestbuy problem. lol. Ok. You can walk now. Why I need u ??

On their first visit, they misdiagnosed my problem with my Maytag drier. I called Maytag to schedule a second visit hoping the problem would be fixed. Day of the appointment, they called and said they had to reschedule a week later. Then they had to cancel that appointment. I have zero faith in Electric Express to do anything other than cause me difficulty and delays. Avoid at all costs. I lodged a formal complaint with Maytag.