Appliance Repair by Sears Hometown Store in Forrest City, Arkansas

I entered store intending to purchase a mid-level ticketed item over 900 based on the quality reviews I read online. I was not greeted upon entering, I had to prompt one of the three people there to even talk to me and when I started asking questions pertaining to the warranty, both manufacturer and extended, was met with a shrug of indifference and ''I don't know". Only with further prompting from me was the answer sought out for me. While I waited for the answer from one person the other two treated me with silent indifference. Mind you, my family were the only ones in the store at the time. I eventually made my purchase here because it was my only option to get this particular item within a reasonable driving distance of my home. Once my item was loaded I was not even thanked for my business and was once again made to feel as though we were an inconvenience to them rather than a valued customer. I only gave the two stars because they had the item I wanted in stock. Overall, I am very disappointed and will not give this place any more of my business if I can help it. I don't care if I have to drive 100 miles or more next time, it isn't worth being treated this badly.

I've been to the Sears Hometown Store numerous times over the past few years. Michelle Berry and others who work there have always been customer friendly,courteous and kind. If i have a problem with anything, which are few, she'll make it right. A definite pleasant shopping experience!!!

Very helpful staff