Appliance Repair by Progressive Refrigeration & A. C. in Tucson, Arizona

Reporting following information to the Better Business Bureau. My roommate and I purchased a dryer in May. Tried to negotiate with Allen for a lower price, And his response was that if I could pay cash he would waive the taxes for me and my roommate. Went across the street to Wells Fargo got cash and came back paid for the unit. Allen made no mention of us waiving the one-year warranty for accepting our cash payment that was not inclusive of taxes. After a couple of short months the apparent quality of Allen's work came to light with our dryer catching fire and torching the back half of our laundry room. I reached out to see if Allen would be able to help me in anyway and of course records of the transaction were removed and Allen told me that unless I could provide a receipt I was basically SOL. Unfortunately for Mr. Allen I was uncomfortable that he was talking about bypassing paying taxes and so I decided to record the entire conversation on my phone.

As all others have said...this man Allen is a down right rude aggroant. PLEASE DO NOT USE!! YOU WILL BE SORRY YOU EVER DEALT WITH THIS PERSON. OVER 300.00 out for Senior man on fixed income and the refrigerator still does not work. I am taking to court. If you have bad dealings with him...please take him to court. I would wish he could never dupe another person. I didn't even want to gi e him a 1 rating.

DO NOT EVER CONSIDER USING THIS COMPANY! Allen replaced my shocks 359 on a new GE washer. The machine did the same thing it was doing before the "repair". Allen is unprofessional, made many inappropriate comments and sucked on his vape canister in my home. He tried to tell me I didn't know how to sort my laundry properly. I had another repairman look at my machine. I showed him the shocks Allen removed and he said they were not worn or defective. I am lodging a complaint with the BBB and if I don't get any resolution, I will picket outside his place of business. It's people like him that give repairman a bad name. Run, don't walk from ever considering using their bogus service!! They deserve negative 10 stars! The 4 star rating was written by his relative, Aaron Workman! Total scammers!!!! UPDATE: second repairman took the back panel off the machine and found the rear shock had come apart; all pieces there, he just had to put them back together. He charged me 105.00 ..