Appliance Repair by Sears Appliance Repair in Phoenix, Arizona

Antonio Tony was highly professional and did a fabulous job inspecting my washer & dryer. As it turned out, he needed to "reset" my washer and recalibrate it. I had no idea that it needed that attention - but Tony did! Thank you Tony!

I was looking for scratch and dent appliances. The sales accociate let me shop uninterrupted until I was ready to purchase. I appreciate that. Had a great shopping experience.

The service tech Sears used to repair my refrigerator was excellent. Very friendly and courteous.

Antonio Tony was highly professional and did a fabulous job inspecting my washer & dryer. As it turned out, he needed to "reset" my washer and recalibrate it. I had no idea that it needed that attention - but Tony did! Thank you Tony!

I was looking for scratch and dent appliances. The sales accociate let me shop uninterrupted until I was ready to purchase. I appreciate that. Had a great shopping experience.

The service tech Sears used to repair my refrigerator was excellent. Very friendly and courteous.

The person who came out was fine. The calls for service were atrocious, I was in phone tree hell and wait times were outrageous. Then I finally get to someone who transfer me and I am hung up on. Then I have to call back and go through the entire process again. I called to order my shattered top for my year old washer and was told that I had to pay for a technician to come out confirm that was the problem. No convincing anyone, not even with pictures that it was unnecessary. Had to pay and wait for them to be able for them to come out weeks later. Technician came out and ordered the new top and took my money and set up an appointment to come back and replace the top yes I have to pay for that too this would be in another two weeks. The part does not come, I have to get lost in the phone tree again and wait again to explain that the top did not arrive. I was told it was on back order and they would send it whenever, not in days, weeks, months or anything it would be there whenever it arrives. When it does arrive please call them back and they will send someone out to install. 2 months after breakage we receive the top and then have to set up appointment for another week away. Please note there was never an apology, there was never an attempt to assist in my frustration of not having any clue when by item would arrive. NOTHING. We won't even discuss the fact that it cost me 2 1/2 months and 1/2 the original cost of the washer to replace the top that broke due to a factory DEFECT. Stay away from Sears, Kenmore, and the maker Whirlpool. They do not care about customers or poor products and service.

Closed down location. Only accessible via phone. Do not attempt to find building location claimed to be at mall