Appliance Repair by Sears Appliance Repair in Mesa, Arizona

1-5 window, no tech at 7p. They rescheduled for 2 days later. I could have found a same-day place instead, if they had not booked too many appointments to get to them all.

My fridge wasnt holding a temp and the water dispensor broke. I called sears and got someone in india. Had a guy come to diagnose the cause. Said it was the damper. Ok. They had the part delivered to me. Took like 3 weeks. While I was waiting on delivery the fridge fixed itself! Honestly everything started working. Dont ask me how. When I got the part it looked very small and cheap to be what I paid over 200 for. Guy comes to install it, turns out the warehouse sent the wrong part! Guy told me I should have let them know. But Im not a fridge repair expert. How was I suppposed to know?? Then while there, this new guy finds something else wrong. Claims my hose is leaking. Well...no one wants water damage but I cant afford to fix both things so I prioritize the hose. He orders the new part but cannot tell me how much refund I'll get for the wrong part to apply. How can they not tell me? I also dont get an ETA for the hose. And guess what? After he leaves it stops leaking! Now I have no need for either part but a HUGE bill. Very upset with sears rn.

The first repairman estimated the repair cost would be 633.55 and had to order 3 parts which was repaired a week later. Less than one week after this, the refrigerator failed again and another repairman came out and actually looked in a panel that the first repairman never looked in and found that it was the compressor, not the three way valve that the first repairman diagnosed was bad. The repair cost of the compressor was 378.20, which leaves me out 255.35 in repair bills. I contacted Customer Solutions to ask for a refund and they stated they will get back to me in one to two business days. I should hear something by the end of tomorrow. I'm hoping for a refund or I will take it to the next level.

Good sales 40 0ff to 60 plus 5 off with your sears card