Appliance Repair by Protech Appliance Repair Inc in El Mirage, Arizona

Read the negative reviews about this company! I wish I had googled them before they came out. Protech Appliance Repair Inc. was sent out by our home warranty Old Republic. A husband wife team showed up, I greeted Debbie and began to explain the issue I was having with my oven temperature fluctuating, but before I could even get the first sentence out of my mouth, she interrupted me. She was quick to speak and didn't listen to me at all. I tried again to explain what was going on but this treatment only continued. She was very harsh and rude. Her husband remained silent the entire visit. The problem I'm experiencing happens when the oven is in use during cooking going towards an hour, but Debbie said if the issue didn't show up on her diagnosis machine right away then the oven is fine. She also said she cannot touch an oven already heated. So there was no way for me to recreate the problem. Convenient catch 22, however even if that wasn't a policy, I would never allow this company back into our home! I am shocked that this company is still in business.

Protech Appliance was called by 2-10 Home Warranty company to repair the built-in microwave and oven. Debbie, the technician called me at 7:30 in the evening to acknowledge the repair request and schedule a time for the following day. She followed up the next morning to confirm the time and called 30 minutes before arriving. She quickly diagnosed the problem and communicated with 2-10 Home Warranty for resolution. Exceptionally pleased with 2-10 and Debbie from Protech. Communication, professionalism and promptness were outstanding!

I called my home warranty company to just do a maintenance check on a few appliances along with a refrigerator which is awkwardly fluctuating in temperatures. I put the request in Monday evening. I was told 24 hours so I didn't bother worrying too much since it was so late Monday evening. However by Wednesday I hadn't heard anything back so I called this company to check status on my request. I didn't get an answer so I left a msg and requested a call back. I got a call late that evening, provided what I needed. I was greeted by Debbie. She muuuust hate what she does because she was beyond disrespectful and rude. She stated that she wasn't going to be able to service all my appliances as it wouldn't work with their schedule. I advised her my home warranty allows it so they should do so. She said she never received the request from my warranty company so she asked me to request them to resend it. I called my home warranty company and explained what she had told me. They clarified on the other line while I waited and they advised me pro-tech would service all my appliances and if I had any further issues to call them back. Long story short, I called my warranty back because I still haven't heard back from the appliance company. I called my home warranty and requesting a new appliance company.