Appliance Repair by Phillips Auto Repair in Cottonwood, Arizona

This is my first negative review I have left for any business. I'm leaving this so hopefully it will save someone the time and headache that I had to go through. I took my car in to get a transmission flush and to check my brakes, I told them before they started working on my car that I wanted to see if it was safe to drive across country. Once they finished I had to ask if it was safe to drive because after they charged me I realized they hadn't mentioned anything about the brakes safety. When I asked the guy working there he said no way the car is beyond repair because of issues with the brakes, it's so old 1993 Lexus that they don't make the parts anymore and I just need to scrap the car, and I only had 1000 miles left on my brakes. So first issue I have with this, if I hadn't gone back in and asked they wouldn't have told me how unsafe the car was and I would have kept driving it until my brakes just went out, second they charged me to look at the problem and tell me how they couldn't do anything, and third it was a complete lie. I got a second opinion from Clay at premier auto and he said absolutely he could fix the brakes. I took my car to him the next day and within a few days my brakes were fixed. Not only did Clay walk me through everything but he showed me the parts after and what he did exactly. I know hardly anything about cars, I'm a female and hate to think I got screwed over and almost sold my car to a junk lot because a guy who I thought knew something about cars lied to me. Please avoid this mechanic. I would have respected them if they just were honest and said it would have been too tough of a job for them to do, but to lie and said it would be impossible and the parts aren't even available anymore is unacceptable and I have no idea how they can be in business. Take your car to premier auto if you want someone who will be honest with you and take care of your car.

I love the Phillips family. Always honest and friendly. They have always taken good care of me and my baby. Best place in town.

My wife and I have used Phillips Auto for a number of years. I have always been pleased with their competence, reliability and customer service. I needed a local mechanic that demonstrated professionalism and who could give me piece of mind when it came to our vehicles. Phillips has been great!