Appliance Repair by The Home Depot in Cave Creek, Arizona

So glad to have a Home Depot so close to my home. Staff are always friendly and helpful. Love the cashier Lea. Lea is quick to check me out and help me find things and if she doesn't know what isle my item is on she can quickly look it up on her Home Depot App and has suggested items to order online with free shipping to the store or to my home.

One of the worst experiences I have ever had. Bought a really nice MAX AIR Compressor and it showed up damaged. The store didn't want to take care of it. Had to call the warranty company. They were very nice and sent parts 2 different times. Still didn't fix it. I had to replace the parts which I didn't mind .At that time I called the warranty company back to pick it back up. Was told I had to call the store back. So I go down there and they already new about the compressor being damaged? WTH Why would you send it out that way? But they did. I am there 30 minutes with David and he says everything is taken care of and they will pick it up Monday or Tuesday. I was in there on a Friday. Thursday comes and the compressor is still waiting to be picked up. Meanwhile the Home dept Credit Card company is calling me non-stop wanting payment. I explained to them the whole situation but obviously that didn't matter because they have called me everyday since. I call David back and I ask when is this going to be picked up I have the card company blowing my phone up. He puts me on hold for 15-20 minutes and then tells me that the driver wasn't able to pick it up. I was to told it would be Monday. I told him I want a call from his manager because this is unacceptable . He said he would have his Manager Gary call me . Well it's now Tuesday I still have the compressor and still have not got a call from anyone! I do not recommend anyone going here. All I want is my Credit Card refunded. Their Customer service is the worst. Oh and trying to get a hold of a live person at the Corp office is dang near impossible.