Appliance Repair by NAPA Auto Parts Bigfoot Auto Service in Haines, Alaska

I brought my 20K mile new truck for inspection at request of out of town buyer. Brian at Bigfoot called me thinking I was the buyer and explained that the truck had a bad vibration from wheels being out of balance and that he couldn't go over 40 without dramatic vibration. Wheels were balanced/rotated 1K miles ago at real tire shop in Anchorage and truck drove perfect so I brought it to Paul's repair in Haines for second opinion. They said balance was excellent, he went way past 40mph, and refused to balance the wheels because the truck drove so smooth. Bigfoot is known for making up problems but this was an exceptional example that led to buyer backing out a week before I move outta town. Their pay structure for mechanics is by the job and not hourly so mechanics make up work so they can feed their families. This business is a criminal enterprise. Stay away. Paul's Repair at 3rd and Dalton has an excellent reputation and is well respected by locals. Only reason Bigfoot is still in business is that lots of folks come through our town only once. The rest of us have learned our lesson many times over.

I don't know who said they were civil. The owner refused us service because my husband told him he was jacking up an RV in the wrong place. After having already paying for replacement tires and service, he looked my husband straight in the face and said he was closed and did not need to help him. My husband is both a mechanic and and engineer. He did not want our RV hurt like the previous one was. So now my 70 yrs old husband will be hurting his weak hip by fixing this himself. Thanks Bigfoot. Just because you are the only place in Haines to buy tires does not give you the right to treat people like this. GOD has a special place for you. Enjoy it.