Appliance Repair by Tri-State Appliance in Rainsville, Alabama

Thanks to Tri-State we didn't get to have a Thanksgiving this year. We called Frigidaire the last week in Oct to report our oven wasn't working. Note: we have only been using it for 6 month since it was still under warranty they sent Tri-State out to fix it. It is Dec 2 and it's still not fixed. We had to call Frigidaire and request a new repair company. This place is a joke, they don't care, they are very unorganized, don't answer their phone, or return calls. They even told us I think the part was delivered to “the house across the street” I will check and call you back. Never called us back. Told us numerous times they would call us back and never did. HORRIBLE... Customer service!!!

Always have great experience. Repair was quick and professional.

I purchased a brand new Whirlpool washer the end of July. 7 weeks later it wasnt working. Whirlpool set up an appt. For service and I waited all day. No call no show. So I called whirlpool back and was given their number. It was several days before they were able to come. The part took two weeks to come in. When they came back it did not fix the problem. Had to order another part which came in on Friday. Appt. Was scheduled today between three and five for technicians to install the part. Its 514. Noone has showed up or called. I called there office 3 times between 430 and 5 and noone answered the phone. Left message on answering machine and noone has called back. Very poor service. Very little concern for their customers. I will be calling whirlpool back in the morning about the situation. Completely unacceptable.