Appliance Repair by Autumn Air Home Services in Pelham, Alabama

This is the second time I have used this company and I have been more than pleased both times! They replaced one unit last March and my other unit today. They are the most courteous and down to earth people. Beyond helpful and efficient.

All I can say is Autumn Air was professional, trustworthy, economical and exceeded all my expectations. There is nothing more aggravating than to have your air conditioning unit quit. Although it is mid-October we needed our air conditioning fixed ASAP. Our unit was 17 years old and I knew we needed to replace it if not immediately, within the very near future. I emailed a few companies Saturday night asking for estimates and to please contact me Monday morning. Only Autumn Air and one other company returned my call today. Autumn Air was very pleasant and offered to have someone come out to price the unit immediately. Since I knew I did not want to start throwing money away repairing such an old unit I asked for a quote for a new unit with and without the furnace. Skip came out and priced the unit with three options and it was clear if I wanted more options he would give them to me. He did not acted putout or frustrated with my request. He did not pressure me to make a decision nor did he push me to buy the most expensive product. Without me asking, he let me know the specials that were being offered. I asked how soon they could install the unit and he said either this afternoon or in the morning. I called my husband and sent him the estimates. My husband was impressed and even showed his fellow employees who were also impressed with the prices. After weighing the pros and cons we decided to replace the entire unit with furnace. I called Skip back about 2:30 saying we did want to go ahead and replace the unit, he said he would call me right back, that it would be either this afternoon or in the morning. I was floored when he called me back shortly afterwards and asked if it was okay with me if they could install it today. Skip and two other gentlemen came and installed the unit working hard until close to 9:00 pm. We were all extremely grateful to the diligence of these men. In addition, Autumn Air included a 2-year service plan where they will come out to service/clean the unit twice a year. They have earned my trust. I am very thankful to Autumn Air.

Edited 12/02/19: As of 12/02, we are still waiting for the final items to be installed. This is 6 weeks after the initial work was done. DO NOT call Autumn Air for services. This company was called 8 times today without an answer and switched over to a fax. Original post; Corey and the team did a fantastic job making our repairs! Everyone was polite and professional.