Appliance Repair by Marvin’s in Monroeville, Alabama

Great place for home improvements needs.

I am exhausted with this situation. I special ordered a door August 31 and was told it would be delivered to the store in 2 weeks. No problem. Three weeks later I called to check and was told something had gone wrong and the door had not been delivered. Now to wait another 2 weeks. Threes weeks passed and still no call. I went to the store and spoke with the store manager who said he would check and call me back with an definitive answer., I'm still waiting for that call. When I called back, a week later, I was told the door was ordered but was not acknowledged by the manufacturer. Marvin's has been paid and it is now November. I have been in this store many times, in the past and always enjoyed my shopping experience. The staff is always friendly and helpful. I manage rental properties and shop here often If the manager can't help who can. I have been waiting for 2 months I'm exhausted and frustrated and still have no door.

Very horrible customer service!!! My mother been taking her business there for years and even referred others. No More!!! She purchased a lawn mower there, still under warranty, been having issues, kept going back and they kept referring her to other places to take it. It's still having issues, which has gotten to a point where it needs to cease!!! Replace it or something, don't keep giving nobody the run-around. She paid out of pocket at the last place Marvin's sent her to, and it's still not working properly! Then, you had the nerves to have her on hold for 45 minutes, to which she just finally hung up the phone! WHO DOES THAT???? This matter needs to be resolved immediately! Will be reporting to every avenue possible, including the BBB!