Appliance Repair by American Sew and Vac in Mobile, Alabama

I only called to ask if they sold parts I was looking for. When I told the lady on the phone what I was looking for on what type of sewing machine she was quick to cut me off. She told me she did not sell those part because it is a cheap sewing machine understandable. However what bothered me is her lack of customer service skills. I asked her if she knew anybody who sold the parts. She said no because it's a cheap sewing machine that's only a 150. I get that it's a 150 but not everybody has a 150 laying around. I have only had the sewing machine for 6 months and it accidentally fell of my work table and broke a few pieces. I would rather fix it then go spend 150 I don't have. Mind you I know how to fix my machines so I dont have to pay for labor.

I've been in the shop two times both time I went in the customer service was aweful. They were so rude and neither time I went in did I find what I needed and didn't give me any clue where I could the part. In matter of fact the man that was rude today. Told me he didn't work with sewing machines, he worked with vacuums. So I know I want be going back

Mike and the folks at American Sew and Vac are honest and professional. He could have told me anything about my machine and I would not have known the difference. How often does the actual cost of services turn out to be LOWER than the estimate? It happened to me at American Sew and Vac. And by the way my machine is working perfectly. Thanks, guys! Highly recommended.