Appliance Repair by Sears Appliance Repair in Gadsden, Alabama

Making the reservation was a breeze, and correcting an entry was easy, using the chat app. The operator was very efficient. The appointment was the next day after I called, though 8a to 5p was the window, which is fine. The repairman came in, immediately started, went through diagnostic steps quickly, fixed the issue, cleaned up, and left. Pleasant the whole time. And the fridge is fixed.

Sears appliance repairs and customer service is unbelievably the worse my family has ever been associated with. From reporting a problem to getting a technician to your home.. With the purchase of near 11K of Kenmore Elite appliances with extended warranty in our new home 24 months ago the problems are still current today. Their service dept. will always schedule the technician to come to your home between 8am and 5pm. On several occasion my wife or i will stay home from work , all day and without notice their a No show. This is frustrating when we were instructed to unload and defrost our refrigerator for the second time and they not show. We call customer service they are the most unconcerned organization with inconveniencing you as we have ever imagined. We have lost numerous days without pay waiting on repair technician. On two different occasion, parts were to be mailed to our house.. After a wait of two to four weeks the technician comes to our house to find either the wrong part or no part which is a reschedule for a return trip. Recently we asked for a repairman in Nov. 2019, service was scheduled for Dec 3rd. Technician comes,, fyi according to the tech, is not allowed to carry parts in their service trucks. So,,, another ordered part, another miss ordered part ,, another wait for weeks,, another tech most of the time a different tech,, finds the correct parts is not been delivered.. It's been a long two years with these problems,,, Dec. 17, 2019 still waiting on the correct parts to be delivered and a technician to actually show up on the day they are scheduled to.. Any Help would be appreciated , got a lemon..

We have maintained service protection agreements on our appliances for many years. They are wonderful. Our refrigerator has been repaired to our satisfaction. It took visits from 3 of your techs to find the problem and correct it, but Sears pursued the answer until the job was done. Thank you!

Making the reservation was a breeze, and correcting an entry was easy, using the chat app. The operator was very efficient. The appointment was the next day after I called, though 8a to 5p was the window, which is fine. The repairman came in, immediately started, went through diagnostic steps quickly, fixed the issue, cleaned up, and left. Pleasant the whole time. And the fridge is fixed.

Sears appliance repairs and customer service is unbelievably the worse my family has ever been associated with. From reporting a problem to getting a technician to your home.. With the purchase of near 11K of Kenmore Elite appliances with extended warranty in our new home 24 months ago the problems are still current today. Their service dept. will always schedule the technician to come to your home between 8am and 5pm. On several occasion my wife or i will stay home from work , all day and without notice their a No show. This is frustrating when we were instructed to unload and defrost our refrigerator for the second time and they not show. We call customer service they are the most unconcerned organization with inconveniencing you as we have ever imagined. We have lost numerous days without pay waiting on repair technician. On two different occasion, parts were to be mailed to our house.. After a wait of two to four weeks the technician comes to our house to find either the wrong part or no part which is a reschedule for a return trip. Recently we asked for a repairman in Nov. 2019, service was scheduled for Dec 3rd. Technician comes,, fyi according to the tech, is not allowed to carry parts in their service trucks. So,,, another ordered part, another miss ordered part ,, another wait for weeks,, another tech most of the time a different tech,, finds the correct parts is not been delivered.. It's been a long two years with these problems,,, Dec. 17, 2019 still waiting on the correct parts to be delivered and a technician to actually show up on the day they are scheduled to.. Any Help would be appreciated , got a lemon..

We have maintained service protection agreements on our appliances for many years. They are wonderful. Our refrigerator has been repaired to our satisfaction. It took visits from 3 of your techs to find the problem and correct it, but Sears pursued the answer until the job was done. Thank you!