Appliance Repair by ALC Appliance Repair in Daphne, Alabama

My washer went out so I called ALC due to their good reviews. They didn't disappoint. They were available for a same day appointment. The technician was knowledgeable and thorough and showed up on time. They are able to take cash, check, AND a card convenient and email invoice/receipts instantly. I did not go through with the repair because it will be cheaper to replace but will definitely be saving their contact info for future appliance repairs.

Horrible experience. I have been strung along since October. We called alc appliance repair in october as our dryer would heat intermittently. They came a few days later and stated that the heating element went out after being there 5 minutes. We tried to tell them about a resetable solenoid as it fit the symptoms of what the dryer was doing and that we needed a new vent pipe as lowes delivery evidently popped a hole in it.evidently completely ignored as it wasnt on their list . We payed for the parts and labor and they said they would have to order it, no big deal. So 2 weeks later they come out replace the heating element but didnt do the pipe like asked and said to just put a piece of tape on it. The dryer seemed to be working for about 3 days and went out again. They gave a 6 month warrenty so we called them back and a different person came back out a few days later and stated the element went back out and looked into the vent pipe this time that evidently had a few pin holes in it. They stated we needed to run a side vent kit. Well we agreed payed and they stated it will be a couple of more weeks. Well a couple of more weeks a different guy came out threw it together and evidently never checked it and left, as the first time I went to check the dryer it never worked. So I called them again they said they would come back out in a few days. A few days later the boss showed up. I explained to him that we told the first guy about the symptoms and that there was a solenoid that could be tripping. He states that only some of the newer dryers have them. He checked it and sure enough the dryer had one and it was bad. They stated they would have to order the part. I had little faith at this point but they stated they would overnight it and be here in 2 days to do the work and if not we could do a refund well 2 days later they came back out . Put in the part and nothing worked. I was over at this point as it was months in and I told them I wanted a refund. They said well it's got to be the computer as that's all that's left but couldnt test to know for sure and they would order it and get it in in about a week. I said no and spoke with a lady on the phone about the refund. We agreed on a refund not the full price of over 600. And she stated it would take 2 weeks to get it in the mail. Great I thought. Although extremely frustrating it was at this point still cordial with no high tempers or anything of the sort. Welp 2 weeks passed a month passed so I called spoke with dispatch and she told me she would send a report and figure out why it is still pending. Never recieve a call. I call back over a week later same answer asked for a call back and nothing again. I have spent a lot of money for a dryer that didnt work I spent a few hundred more for the exact matching dryer as it's a matching set than what I payed them to do stuff to not fix the old one. All i wanted was for the company to communicate and do what they said they would do but it has been far from that as now i have just payed them to waste my time. I'm not sure how a company can run like this . Horrible experience.wasted months and I still dont have my refund.

Just make sure they are an authorized repair dealer for your product if you think there may be warrenty work involved. I had a Kenmore refrigerator go out and when I called there was nothing asked about the unit, they just made an appointment. When tech arrived that's when I was told they don't do warrenty work on Kenmore. When owner called me he explained it's the consumer responsibility before one calls a repair shop. Maybe so but Kenmore is such a popular brand the ones making the appt should know they don't do warrenty. All I'm saying is don't let them rush you into making the appt. Cost me 89 to learn this lesson!