Appliance Repair by Berkeley County Electronics Repair in Martinsburg, West Virginia

Was scheduled with this company for a warranty repair yesterday 12-5. He left me a message at 9:33 am and said call me. I returned his call 7 minutes after his message. 3 rings on his end and then a message saying this person has never set up his voice mail. So you can't leave a messageHe never arrived, didn't call to cancel, never answered the 7 calls I made to him. I called Geek Squad. They couldn't reach him either. They said he had gone into the portal and rescheduled us for a day next week WITHOUT CONTACTING US. Who does that? We are unavailable that day. I have told Geek Squad that I do not want to work with this company. They said they couldn't change service providers once they have been scheduled! What? I told her to cancel my appointment. She said she couldn't do that. I told her yes, you can. We will not use this repair company. Cancel the appointment and I will simply call and reschedule in a month or two. This better turn out better than it has started. To begin with, our salesperson told us this refrigerator had 2 ice makers like the one we had owned that we were replacing. Once it was delivered and installed they told us it did not have 2 ice makers. Since we had gone 2 weeks without one, we kept it. I have hated it for almost 2 years and learned a lesson, don't settle, get what you were promised! We have bought all of our appliances from Best Buy but never had an extended warranty until now. For a store to do business with a company that has an average review of "1" is pathetic. We may have bought our last appliance at Best Buy. Instead of driving the 35 minutes to Hagerstown, we will simply buy from the companies in Chambersburg. I am very disappointed with Best Buy. They should want to do better than this.

I've attempted to call many times and the phone goes right to busy. Unable to leave a message.

Vincent of Berkeley County Electronics Repair arrived on time and worked diligently to diagnose the problem we were having with our refrigerator. Vincent was very knowledgeable about potential causes and found the solution! He was very pleasant to work with, cordial, friendly and upbeat. He gave us good advice on our home theater system and followed up with information for us. We will not hesitate to call Berkeley County Electronics Repair again.