Appliance Repair by A Plus Services in Rome, New York

Very knowledgeable and professional! They came in on Monday to give me an estimate and had our new machine up and running on Wednesday. Now we have comfortable heat and a peace of mind warranty from both the manufacturer and Aplus Services. Thanks!

My name is Andrew Du, my wife and I are 2 young couples who just moved to Rome. We had this guy called Tod Thomas come to check a leak in our bathroom, he gave us an 1120 dollars estimate. So we paid him 560 to start the work. And then when the project is almost done, he told us that our house has more problems than he thought, and he had put his own money into the project so the price went up to 2700 dollars. As our house is old. We didn't argue about the price and paid him. But 1200 vs 2700 that was a big jump. However, as soon as he got the paycheck and left. Our shower leak again. But when we call them, they said they are busy making money from other customers and couldn't comeback to finish this project here. So we can only use a bucket to hold the water come out from the big hole in the wall after we paid 2700 dollars for couple days. And this Saturday morning, the worker came 2 hours late with our appointment. They said these will only takes about 20 minutes easy fix, and then he said he is going to buy some more materials, and never showed up again. I tried to call the contractor Tod, but he's not picking up the phone anymore. I am glad that we use our college savings to buy a real life lesson, but I am not letting these guys to screw up more victims. I am now seeking lawyers to see what we can do in our case. If anyone who is thinking about hire this contractor, be ware of he gets called to the court. Don't be cheated by those fake 5 stars reviews. Unless you want some one come to give you a fake estimate and then take away your money and leave you a broken wall, stay away from A Plus Services!

After spending all day trying to DIY tackle a persistent leak under my kitchen sink, I gave in. Todd and Steve from Aplus responded almost immediately to my outreach. They had just gotten to a more complex job several miles from me. Even though they'd finished late and had started their day pre-dawn, they came to help me after 8pm. Still in very good spirits, they carefully inspected the problem, installed the replacement faucet I'd bought, and adjusted valves that were inhibiting my water pressure. They advised certain repairs that I thought would be needed, weren't, and pointed out parts I could return to the store. I learned a lot from them and appreciated their friendly and professional demeanor. It was an absolute delight watching the interaction between Todd and Steve - so respectful and kind. Thank you for a job well done, gentlemen. I will be contacting you again, no doubt!