Appliance Repair by Ivan Smith Furniture in Emory, Texas

Great place to buy furniture. Sales people are awesome! Delivery is quick. Delivery people are super nice and do a great job. Highly recommend them.

Absolutely DO NOT do business with them. First the sales guy told me the furniture I was interested in for my son's bedroom could be delivered on Saturday. I texted my wife. Everyone was very excited. Then literally IMMEDIATELY after I paid on my debit card, they apologized and told me Saturday delivery was full and the earliest available delivery was Tuesday. This put me in a VERY bad situation with my family, but I was impressed that this furniture appeared to be actually made of wood and not pressed board. So I sucked it up and broke it to my wife and son, that the bed they were buying bedding for at this point, would not be here until Tuesday. Then my wife and I had a frustrating argument as to who was going to take off work Tuesday to be home for furniture delivery, that they charged 90 for since they could not fulfill the Saturday delivery extended pre-sale. Well Tuesday finally rolls around the as they are unpacking and installing the bed, a box CLEARLY marked “gray” actually had been packaged with a “brown” side board that ran along the side of the bed. The delivery guys said they would set it up with the wrong color boards and be back in a day or two with the correct color boards. That sounded reasonable. They were not gone long enough for me to make the bed, my son climbed on and was so excited. As I sat down on the bed next to him, the railing collapsed. I was flung into the headboard and my son rolled onto the ground. I called the customer service line and they said the delivery guys would be back. I removed the mattress and inspected the furniture. It jumped right out at me that none of the supporting beams were put underneath the slats that hold the mattesss down. Well, none is not accurate. They installed one of seven. I took pictures and made a video and called the store manager while I awaited the install/delivery guys. I explained to him how I was originally told I could have it on Saturday and how that changed AFTER I paid for it. Then I explained about the furniture was incorrectly packaged. Then I explained how it was obvious the install guys took shortcuts because they knew they had to come back and change the wrong color boards out and negligently half installed the slats. He said he would call me back. The delivery guys arrived wide eyed at the damage their negligence caused. They asked if anyone had been hurt a few bruises, but really no big deal. they said they had it in stock and the earliest that they could bring me one was Friday. That would be almost one full week later than I was originally told to get me to buy it. As I inspected the furniture, I was very displeased to find that while I thought the whole thing was made of actual wood, the weight bearing portion of the headboard where the furniture broke is actually pressed particleboard. Finally I got a a call back from the manager “James.” He had discussed the situation with his boss Tony Tickler at least that's the name James gave me and that they apologize and would bring it Thursday two days later instead of Friday and refund me my delivery fee and 50. I had paid cash for this furniture and did not feel that their offer was an acceptable resolution. The delivery guys that took short cuts told me that they had 11 of these in stock. I suggested to James that he tell the delivery guys that their shortcuts potentially put liability on the company because someone could have gotten seriously hurt, so they need to go back to the warehouse and get the right colored not broken piece and make the customer happy tonight. I explained that my wife and I are both professionals and being home for a delivery during the week was difficult, especially

The sales people were very patient and helpful. The sofa bed was delivered promptly and the delivery men were amazing. They squeezed it into an impossible space with no damage to sofa bed or door frame. Kudos to them.