Appliance Repair by M & W APPLIANCES in Fontana, California

M & W has been a great place to purchase good conditioned used appliances and reliable repairs. These guys will even come out late in the evening to insure you're taking care of. We've been using them since 1991.

We've purchased from M&W before and had a decent experience, but after today we will never go back. Two weeks ago, my husband and I bought a washer/dryer set from M&W after our old set finally gave out. The first day, the washer stopped in the middle of a load and wouldn't start again. The guy from M&W came out and fixed it -- the switch that is activated when the lid is closed had broken out. He said it could have been damaged in transport, but also that it might have been closed too hard. Could be -- my daughter had done laundry and may have dropped it. After that incident, we were glad to have a working washer, but we soon realized that the dryer was not getting our clothes dry at all. So we called the shop again, and the guy came back to repair it. He said it had been placed too close to the wall and that a sensor had been damaged. He repaired it for us. Fast forward to last night, when again the washer stopped mid-load. I took a look and could see that the switch had broken again. Today, when we called the shop, the guy who had come to repair it answered. He would not listen to us, blamed us for the problems we'd had with both washer and dryer, and refused to believe that I had not slammed the lid shut. Because of our previous positive experiences, I might have given two or even three stars in spite of the troubles we've had with this purchase, but he was downright insulting and rude to both my husband and me and seemed unwilling to stand behind the 90-day warranty. For that reason, we cannot recommend M&W.