Appliance Repair by Geek Squad in San Carlos, California

AWESOME!!! super quick response...came to my home and in just a matter of minutes my phone was back to its great state. Super professional and very helpful. TOTALLY RECOMMEND HIS SERVICES. iPhone repair State Champion!!! Thank you Thank you thank you. will recommend to all my friends.

If it was possible to give 0 stars, I would. I made an appointment weeks in advance for the Geek Squad to install a dash camera. I received a confirmation email and a reminder email 2 days before the appointment. When I arrived and checked in, an Associate was called over from another area. When he arrived and started asking me what I was there for, it was clear he didn't have any idea I was there for my appointment. When I explained I had an appointment "right now" for an install, he proceeded to tell me he would need to reschedule my appointment to another location because they didn't have an installer on duty. When questioned how that could be and that I wasn't notified of any cancellation, he tried to explain their installer only worked part-time and only one day a month, etc. I had no idea what excuses he was trying to make or explain, but the point was I had a confirmed appointment, and if that had changed on the part of Best Buy and Geek Squad, there was no notification. This is completely unprofessional and I can't understand how you could conduct business like that and not have a system in place to update and notify customers of changes. Best Buy and Geek Squad has lost my business. There are PLENTY of other options to buy electronics and get reliable service. Bye-bye!

This place is a joke! I called Geek Squad to inquire if they repaired printers since I didnt see it listed. I was told yes they repair them and given a reservation. Went in for the reservation, was asked what was the issue, I stated it, then they told me, "well we dont repair printers" .