Appliance Repair by Ready Services in Shawnee, Kansas

I received a coupon in the mail for an a/c check up for 59.00. The technician informed me that he estimated an additional pound or so to replenish the system at 60.00 per pound. He completed the coolant with a total of 7 pounds. He said that there was most likely a leak and it would cost an additional 200.00 to find it. He also said that they would not warranty their work unless they were used to find the leak. The technician was nice and professional, however, I would not recommend this company. I called and scheduled the appointment last week but had to remind them today about the appointment. They also would not give me a time frame so I spent most of the morning waiting for them to arrive. My 59.00 service call ended up costing 479.00. Buyer beware.

Hired company to service air conditioner that was not cooling adequately and to install a safety valve on boiler suggested by the gas company for a newly purchased house. Technician was at the home for about 1 hour and 15 minutes. He cleaned the coil on the air conditioner and put in 1/2 pound of Freon. He looked at the boiler and assessed that it did need a safety valve and also reported to us the bell valve needed replaced because he found that it was leaking. He did not have either of these parts on his truck and quoted us 600 to come back and install both. My partner declined believing this sounded excessive. When service was completed, he charged us 457, which was required immediately. My partner gave him a check for the payment. When my partner called with concern about the excessive amount of this bill, I called the company immediately to inquire about the break-down of this charge itemized, which we did not get. I spoke with a manager named Gene and he told me he would check with the technician and call me back on the following Monday I was calling on a Friday. I did not receive a return call and therefore cancelled the check. I did not receive a return phone call for 11 days. At that time, he was only willing to read me the written narrative from the technician that I already had as it was given to us at the time of the visit. I again asked for the amount to be itemized. He said he would have to call me back. He called 3 days later. By this time, he had learned that I cancelled the check. He scolded me for doing this without attempting to work with him. I had to remind him that I called the day of the service and that it took him 11 days to return my call. He explained that he had spoken with his general manager and they had agreed to take off 100. He further told me I had 2 choices: 1-to pay the reduced amount OR 2-be turned over to collections. I again simply asked him for the 3rd time, that I needed to understand the charge and wanted it itemized. He told me he would send it to me in the mail. I received the revised bill within a week, but still no itemization. It simply had the written narrative from the technician that again, I already had. At this point, I opened a case with the Better Business Bureau. Responses from the company were slow and the first one included further scolding that explained that I should not have accepted the service if I did not like the quote I received prior to the service. I had to explain that there was no quote. I finally received an itemization of the charges. It included 120 for the 1/2 pound of Freon. Upon research, I learned that retail for a 1/2 pound of Freon is about 15. Upon the 3rd correspondence through the BBB with the company, I finally received an apology for the unprofessional behavior I had received from the company. We were able to settle on an amount to my satisfaction and the case was finally closed. I then hired another company to follow up with the boiler and have the safety valve installed and the replacement of the bell valve that was suggested by Reddi Services. I learned that the boiler already has a newer safety valve that was working fine. I further learned that the bell valve was legitimately leaking because the system had way too much water in it. Apparently, it is the function of the bell valve to release water in this case. This new technician drained water from the system and everything is working properly. My partner who was there the day the technician from Reddi Services visited later told me that the Reddi Services technician ran water in the system.