Appliance Repair by Brand Source Appliance Repair in Longmont, Colorado

This was the first time we used this company, it was listed on the invoice of the washer and dryer we bought. Had to call 3 times before I was able to speak to a live person, but they did set an apt. fairly quick for our washer that was making a funny sound. The technician was nice enough, he basically rolled the inside drum and said it needed a new tub and bearing and it would be over 1000. At the time I said I needed to think about it. I did call the company I usually use, and they did confirm it would be over 1000 to fix it. I though I would check on ordering the parts on our own and try and fix it, the washer is only 5 yrs old and the perfect height, plus dryer working fine. I called and emailed Brand Source 3 times asking for the exact parts needed so we could order the parts, and nobody ever sent or called with that info. Not impressed, sticking with my trusted appliance company, Columbine next time.

Great customer Service - They called and moved my reapir forward, it was great!

Beware, be prepared for outrageous prices!! I had 3 broken appliances looked at by a technician. I was quoted about 125 to have all 3 looked at. I provided model 's for all appliances beforehand so parts could be ordered ahead of time and repairs could be made immediately if needed. The technician was clean and did show up within the quoted time frame. He looked at all appliances, took everything apart and was able to do a limited diagnosis of the problems. He then asked if I had been quoted any prices for parts/labor over the phone when I scheduled the appt. I told him no so he starts flipping through his book to find prices. I kid you not, I was quoted about 1500 for parts and labor to fix my appliances. Absolutely outrageous prices! The technician then became irritated that I did not want to pay his prices for parts and labor and stated that he brought parts to fix everything but that he would not be going any further with diagnosis of my appliances if I was not going to pay for the complete repairs. I was able to order all 3 new parts for a grand total of 126 dollars and they were very easy to install. Long story short, if you are able to use a screw driver, order the parts and fix it yourself, don't waste your time or money.