Appliance Repair by Packard Auto Repair & Service Center in Ann Arbor, Michigan

The front desk guy is very professional and courteous, but the work is more than questionable. I stopped here because my car was making odd noises and they did a diagnostic, which ended up being a crack exhaust manifold, and a leaky flex pipe. I saw both damages visually. I got quoted shy under 500, I usually do researchs as how hard is it to complete, but the guy seemed nice and knowledgeable. They did the work and my nightmares started. When I get on the expressway my car whistle and lags. When I start the car I hear knocking and clunking. I took it back to the shop for further inspection on the job they did. I got told the noises are now a different source not the work they did, I expressed concern as why all the new noises and performance issues came out after the repair. The mechanic replied because before the leaky exhaust wasn't fully sealed, now I need a muffler, I however noticed they added muffler sealing cement all over the area they welded the new flex pipe. I asked if it was leaking since that's a temporary fix, the mechanic answered no no it's to stop corrosion. I asked again why now not prior, he said they forgot, at this point they taking me for a clueless guy it's obvious they didn't do the welding right, exhaust gas was leaking and creating whistling. I investigated the work done myself since I had zero confidence in the shop. I ordered a bolt on flex pipe, I took to a shop to install, the new shop guy told me he had no clue what they did, probably not good at welding. The whistling disappeared but the clunking and ratling persisted, I dismantle the area where the exhaust manifold meet the catalytic converter, there is an oring gasket there, bingo they never installed a new one, and it's a crush gasket type. They did a halve a.. Job and overcharged me. The old gasket was floating around and creating a ruckus everytime I accelerated. I ordered one on Amazon for under 10 and did the job myself and now my car is totally back to normal, no muffler change needed, no BS. Contemplating a small claim suit to get my money reimburse. There is no worst feeling than getting overcharged on half completed job, my car went from butter smooth to a steam engine type train. I also found loose o2 sensor wires never reconnected at original location, could easily burned against my hot engine.

I had a complicated emergency repair, they took me in on short notice and had me back on the road the same day. Car drives great. Great service, fair price.