Appliance Repair by west elm in Birmingham, Michigan

Though I had a great experience initially when I bought the furniture, but the delivery of the furniture was delayed by 2 months as it was back logged and I was never informed about at the time of purchase otherwise I would never have bought from them. . We are still waiting for things that I ordered back on Nov 29th. Customer service is pathetic and keep telling your that there is nothing they can do as it was from another company. I never had any problems even with custom made furniture as most of the companies deliver it within 4-6 weeks. Most likely I am never going to buy from them just because the company is so inefficient in an era when things are delivered at home in 2-3 days, they are spending months.

If you think you'll be getting your couch on time, THINK AGAIN. Do not listen to what the website or the sales reps tell you based on estimated timeline of delivery. My sofa had been delayed three separate times before a Vendor had even processed the order, which West Elm has zero control over. I was made aware of this lack of control through their customer service reps, who were also not helpful considering they had no clue when a vendor may process the order. Once my sofa had finally arrived at the delivery center two months late, there were no available appointments for delivery for another 3 weeks. All in all, the transparency of the manufacturing and delivery process were horrid.