Appliance Repair by Silver City Furnace Company in Meriden, Connecticut

My wife called Silver City a few weeks ago to come take a look at our boiler because she thought the hot water in our upstairs shower wasn't getting hot enough. They came out and showed her why It was user error with the shower controls free of charge and gave us a few pointers of what we need to do to keep the system running right. Fast forward to this past Sunday and I could smell a hint of diesel in the basement every time the furnace ran for a long period of time. My wife called Silver City on Monday to schedule a service for Friday. Come Tuesday morning the furnace lines clogged up and it stopped working entirely. My wife called again and Silver City sent someone out first thing Wednesday morning. My wife is nine months pregnant, sick and being able to take a hot shower that night was priceless. The tech was professional, knowledgeable, and got the furnace cleaned out and working incredibly fast. I didn't shop around for prices because we were impressed the first time so I can't comment on how their prices they are comparatively. I can say that they were very affordable and their customer service was worth every penny. Honest, affordable, and didn't try to take advantage of us. Those are hard qualities to come by nowadays and we appreciate it.

They wasted my time, cost me money in missed work, and then cancelled my service appointment. Apparently a 4 hour service appointment window isn't generous enough for Silver City Furnace. It could take all day or not happen at all. When I called for an update to make sure that they were still coming for my previously scheduled service appointment, I was told that their ONLY service man was busy with several unscheduled emergency calls and they weren't sure when he would arrive. I called back later to try and get some kind of an update and explained to the owner John that taking time away from work costs customers real money in lost work, even for just a 4 hour window, but that if I ended up waiting around all day and missing an entire day of work only to be informed that they weren't going to be able to make it I would not be happy. He told me that I should find someone else to service my furnace and cancelled my appointment. So that is certainly what I will do.....and what I recommend you do as well. Silver City Furance has horrible customer service and NO respect for customer's time. Pathetic.

John and his crew did a great job. Fixed my furnace in just as day for a fair price.