Appliance Repair by Seashore Comfort Solutions in Gloucester, Massachusetts

This was among the best experiences I have had with any third-party contractor, period. We did an expensive central A/C replacement. Seashore Comfort was knowledgeable, responsive, professional and technically proficient. We needed a 20-year old A/C unit replaced. I called four area HVAC specialists and almost didn't call Seashore because they had relatively few online reviews although the ones they did have were positive. Turns out the company was started relatively recently by a veteran tech and his wife, who worked locally for a couple of decades. Every aspect of this project was impressive - from the front-office communication to the quoting process to the technical description of what are options were to the quality and craftsmanship of the install. Furthermore, I _almost_ went with a different quote from the local "giant" and that would have been a huge mistake. It took quite a bit of technical research and education on my part but what that company was proposing would not have been the best choice of solution for our application. That would have been a costly, long-term mistake. So, in short, this is a scrappy young company with the all the benefit of experience of a much older company. Proceed without reservation.

Rich and Frank were able to fix a problem several others were not. From the first call, this company was always professional, responsive and knowledgeable. I'm very happy to have a new, dependable and honest HVAC company to work with.