Appliance Repair by Sears Appliance Repair in Texarkana, Texas

Called to have my blades changed on my Craftsman riding mower. Paid 189.00. Ask for a receipt which I didnt get. Blades were not changed and my mower wouldnt even start. Set up another appt which they cancelled. The same techinician came out and all he did was start the mower and leave. He said I didnt pay for blades and still did not give me a receipt or tell me what he did. I had to put the battery charger on my mower to start it after he was there the 1st time. The lady at the store said my battery was still under warranty and he should have checked it or changed it. The warranty I paid over 300 is worthless and I paid another 189 for naught. So so sad.

The tech they sent out was great. But we had to wait almost a month with a broken washing machine because they did not properly order the part.

The repair man Sears sent to determine and fix the problem was very professional, courteous, and knowledgeable. He determined in a few minutes the mower/tractor has a faulty/defective coil which he replaced. When he replaced the blades on the mower/tractor, he had all of the equipment needed to get the mower in place to do this safely. As he was changing the oil and filters and greasing it, he was careful to keep the oil/grease from getting on the machine. His name was Dennis and I sincerely appreciated the job he did with a smile on his face. It was evident he truly enjoyed what he was doing. I am confident my mower/tractor was in good hands that day. Thank you for making what could have been a difficult situation very easy. I truly appreciate that. My husband recently died, but all of our married life, which was almost 50 years, when we purchased riding mowers, he insisted we always get one from Sears. After this experience of having to get it repaired without his help, I plan to continue that tradition.