Appliance Repair by Millard’s Furniture & Appliance in Stanton, Michigan

I cannot say enough about the excellent customer service provided by every person we worked with - starting with Scott, who is exceptionally knowledgeable and spot on with advice and getting things rolling quickly. The installers maintained the high level of service, doing an outstanding job on both carpet and tile. Marilee was also attentive and helpful - but not pushy - as we took our sweet time picking out furniture that would fit our needs and taste. They went above and beyond to help us recover from a not-fun experience with smoke damage. I would recommend this business to anyone... unless the "anyone" is a pain to deal with, then I'd send them elsewhere to protect the great people at Millard's!

Had a terrible customer service experience with carpet installation, would never recommend anyone using Millard's. They do not care about their customers and are very poorly managed. I went in and picked out carpet for my daughter's nursery and our guest bedroom with Scott owner. I paid for the carpet and scheduled a date for installation. Scott then called me after the fact and told me I owed 163 more because he miscalculated the price. I was told the person installing the carpet would bring an invoice. A couple of weeks later, on installation day, no one showed up. I called and spoke to Scott and he said, “What rooms were you hoping to get done today?” Uh..the rooms I scheduled and paid for? Scott admitted he somehow overlooked my name on the schedule which he personally wrote in, large lettering and had sent the guy to another job. Okay..mistakes happen I guess. We rescheduled for another date. Scott calls me the morning of to tell me the guy is going to be an hour earlier than I was previously told AND there isn't enough carpet to do the nursery - even though I already PAID for this carpet and gave measurements for the rooms. Scott was very nonchalant about the situation and gave very minimal apology for the outrageous situation. He tells me he's sending me a different carpet he thinks is similar. The carpet looked absolutely NOTHING like the carpet I picked out. So I sent the guy away and went back to Millard's to discuss the matter with Scott directly. I went in the back to look for a possible replacement carpet only to find they do, in fact, have the IDENTICAL carpet I'd picked out for my nursery, just slightly thicker. So I'm sitting there wondering why the heck I've had to drive back there again and wait weeks and weeks to have my nursery carpeting installed when I'm nine months pregnant and Scott has the mind to send some random hideous carpet to my house instead of the same carpet I already paid for. Again, we schedule the carpet installation third attempt. Carpet was installed and the gentleman was wonderful and did an amazing job. Then we get a bill in the mail weeks after the fact for 163 with a handwritten note that says, “balance due in full!” Like we were somehow shirking our financial responsibility? for everything we went through just to get this completed, I would have gone somewhere else, to a small business that actually cares about their customers and knows what they are doing. I will never do business with Millard's again.