Appliance Repair by Action Repair Service in Freeport, New York

I usually never take the time to give bad reviews to businesses, but this time I believe it is needed. I called Action Repair Service to look at my washer. The technician Joe came in and said the problem was the main control board and that it will cost 485 to fix it. As a result, I decided to pay him the 85 for the diagnostic and not do any work. After some additional research, I figured out on my own that the issue was the water intake valve, and not the main control board. After changing the water intake valve, the washer is working perfectly fine now. Action Repair Service gave me the wrong diagnostic and was looking to charge me 485 for it. When I called their office to get a refund, I spoke to Rick, the office manager, who basically said to me that I was paying for the technician coming to my house to give me "a" diagnostic, regardless of whether it is right or wrong. I believe businesses need to stand behind their work, and that starts by giving the correct diagnostic. This business either doesn't know how to diagnose appliances or they simply tell you something more expensive is wrong to rip you off. Had I decided to do the work, they would have changed the wrong part and then would probably have told me that something else was wrong to take more money from me. I would recommend you avoid this business at all cost.