Appliance Repair by Sears Auto Center in Key West, Florida

My husband and I were visiting Key West from Orlando and our car unexpectedly stopped working. Paul and the crew at Sears Auto Center was soooo helpful and kind. They worked diligently to find the issue. Unfortunately, our engine was blown and they were not able to fix it. However, Paul found us a place that could and assisted us with filing a claim with our warranty. They were so kind, prompt, thorough and friendly that they made a very stressful situation a lot easier. It was a blessing that the tow truck bought our car here!

I took my car to them twice, for the first time they ordered the wrong piece to the car and it stayed there for 2 weeks. They had a good manager that time he rented a car for me, reduced the price and excused for that. I took back again a month ago they had to change few pieces we agreed to pay 300 for gasket and thermostat, I asked for oil change 50 and tire rotation they charged me 487. I asked them why took so much, the girl in the reception said that the oil change was 90 because my car took so much oil. God knows, no prove, I had a oil change just 2000 miles before that, I did again to be sure and be safe during the road trip. That is still could be 390. It means to check the tire rotation was almost a 100. The worst thing is came after that... My car runs very well, except while using the AC the water overheats. Next day after 5 min driving my car gave me a red light, that never happened before I went back immediately to the Sears. A guy George told me just ignore it because the car has not enough air in the tires. I just paid almost 500 a day before and 100 for checking the tire rotation while the a full size road trip package is less than a 100 . He put air in the tires the red light was still on, he advised me to ignore it.? I don't really wanna ignore it I said, that moment the steam came out from the front. When we opened I saw that they gave me back the car with a glove the same it used in hospitals on the top of the water bottle attached photo I talked with the blond guy he promised me to fix their errors, he said the guy who fixed my car had not enough knowledge and he put the wrong gasket, he lost the top of the bottle. They told me to give back the car in two days. Today is one month that my car is standing there. They didn't want I talk to the manager, I asked for him three times. I had to leave my car behind because I moved to another state. So I paid 500 to let my car broken and no one cares there. I reported them to the customer service they took over the case. My friend went to them twice, they said the piece didn't arrive from Germany, the manager is never been there. People with head and no brain "work" there, please go and chose another job. You can find job where you make yourself useful, cleaning the streets or any non-profit organization. They have no clue how much money I'm losing every single day. I have to rent a car no one is paying for that. I was waiting in the line more than one hour, only three persons were before me. The two girls in the reception, came in and out. I heard a guy complaining about them he said his car is there since a week they promised him to give back in one day. Why this place is still open?