Appliance Repair by Automated Appliance Service in New Milford, Connecticut

a power surge blasted one of the connections in our relatively new refrigerator. the service person soldered it back together in minutes rather than ordering new parts. saved us a bundle. that was two years ago, the fridge is still running perfectly. I would not hesitate to have these people work on our appliance again. First class.

This company is the epitome of incompetence, rudeness and arrogance. They are also racist and bigoted.Whirlpool set up this warranty appointment as our ice maker on our new refrigerator was not working. Ariel, the owner and technician came to our home and clearly did not know the product or how to fix it. He was looking for a reset button that was not there and subsequently was pushing on all the electronic keypads to try to get the temperature adjusted. He eventually poured some water into a holding tray in the ice maker and and told us that would fix the problem in 24 hours. He was finishing up When my husband came into the room and asked him to show him where to pour the water if it happened again .Ariel became enraged and told him “ You people want to know everything”. My husband is clearly Indian. We were quite taken aback by this accusation . He proceeded to yell at him telling him, “ it is not my job to instruct you people, just call me back when it fails next time!! I had to intervene to calm him down . He left in a huff. It gets better....this morning we checked and there was no ice. I called the company and got Myra , the owner, on the phone and told her what had transpired . I was hung up on!! I called back and got Ariel on the phone and when I asked to speak to Myra, he refused and proceeded to yell at me. He then hung up on me!!! A call to Whirlpool followed and they are filing a formal complaint against this company.

My Samsung washing machine was leaking - my local appliance repairman won't service Samsung, and this company was the closest certified Samsung Service provider so I decided to give them a try. Made an appointment and on the scheduled day Ariel called first thing in the morning to tell me he was on his way. He was very pleasant and professional- diagnosed a hole in the drain hose and suggested a repair which he performed on the spot. Although I was concerned given the range of reviews I'm happy to say I was very satisfied with the experience.