Appliance Repair by ecopliance – Denver in Denver, Colorado

They deserve 0 stars. They "advertise" a warranty but don't stand behind their warranty. Specifically speaking on their own labor. They installed my dishwasher incorrectly. They came out and wouldn't reinstall the unit because they said it doesn't fall under the warranty. If I wanted the unit reinstalled they would charge me a 125 install fee. How about install it correctly?

Got a good deal on a fridge, half the price of new. Works great! The delivery team was on time and took exceptional care of my floor and the fridge bringing it in to the house. They hooked up the water for the ice and answered any last questions I had.

I am all about supporting family run businesses, but this has got to be the worst experience I've had in my life. My parents bought a fridge from the Colorado Springs store and after a short while, had to have it replaced with another “new” one but not before I had to make 20 calls to their facility in Denver and finally having someone pick up the phone. Another short while later, this “new” fridge starts completely freezing over in the back and effectively stopping any of the fans from working and keeping our food cold. Rotted about 300 worth of food because they couldn't get someone in to fix the problem until a week and a half later. Even after the first three visits, this happens every 1-2 month but now it makes a very loud buzzing noise which we can't even speak or hear over. Tried asking for a refund or a replacement, but they said we weren't eligible for for one. Only offered a 50 refund for a 750 fridge after demanding one. Received another visit recently and was told that they couldn't fix the buzzing noise because it wasn't listed in the work order given to them. The warranty expires tomorrow and they have fixed none of our issues with this fridge after nine months. Please save yourself the pain of working with this company, they will drag out every problem until your warranty is over or until it is too late for a refund.