Appliance Repair by Advanced Air Systems in Florence, South Carolina

Do not trust this company. Nothing that we discussed is what I received. Poor quality of work. They don't answer there phone when there's a problem. I never did get my receipt so I can register for my warranty. Do yourself a favor and call someone else or you will regret as I do.

Had unit installed a year ago and it's been down hill every since. This company didn't do quality work and isn't professional in business. I've had to have them back to my home again this year and was told the coil needed to be replaced it had a pretty bad leak. They ordered the coil and it wasn't the right one. I had to wait little over two weeks before it was installed. David came out and charged it with stop leak until the correct coil arrived. We were told they put the new one which was done while we were at work how convenient we weren't made aware they were coming until they call wanting to know if the dog was out. It was less than a month later had to call for them to come back due to the unit not cooling like it was prior to them replacing the coil. David came back and did what we don't know. I called when I noticed they were gone. I wasn't told what the issue was. I only was told it should be much better and thanks for your patience. That was June 25 we notice warm air blowing again at the end of July kept calling , emailing finally David responded back to me Aug 5. I let him know what was going on he originally was going to send someone that day and get in touch with Stacy. I had to get back with him to find out plans changed due to rain and he sold the company to Stacy. Someone came out on Monday recharges the unit and states they didn't know how long it will last it has a leak. It could be a day , month maybe a year. My daughter was home we were at work once again no one called and said anyone was coming or when they would be there. When finding out this I contacted Stacy and haven't heard back from him or anyone from the company. The unit is back not cooling I don't believe they ever replaced the coil. This company showed poor quality in service, addressing and properly repairing HVAC lacked professionalism. When repairing, installing or maintenance time should be taking to make sure it's working properly and communication with customer would be nice.

Purchased brand new unit in summer of 2018 for over 6,000 from this company. Took them three days to install. They did not come when they initially stated they would. Fast forward to the middle of October. Turn heat on for the first time, and heat did not work. Woke up in the middle of the night, temperature was 85 degrees in house. Turn air on, nothing but hot air. Called them, was told they would be there the next day at 3:30. Two days later, they finally show at 1:00. Was told they would be there by 11:00. They said they had to run a wire and duct work. Stacy said they should have done that the first time! I do not recommend.