Appliance Repair by Sears Appliance Repair in Northridge, California

Our experience with Sears Service has always been very professional. The techs that they send out are always, courteous and leave our home as clean as when they came in.

The individual technician was very thorough, courteous, and explained each procedure that he was performing. Every telephone call I made was a disaster - the computer system is atrocious. I was given the wrong type of appointment. I was notified that my technician was on his way 3 hours before he arrived. When I questioned conflicting e-mail messages; I was transferred to a Spanish speaking service representative because the computer did not understand my problem - then I was transferred to an Amazon warehouse telephone tree because the Spanish representative did not speak English and I do not speak Spanish. After spending 10 minutes to reach a service representative to question the delay in the arrival of the technician; then 20 minutes on hold waiting for a response, I was told a lie about the reason for the delay, which I found out when talking to the technician. If I did not have a 5-year warrantee, I would never call Sears Home Service again.

I couldn't have had a better repair guy! They call him Ken but he is Russian and that is an American name that they call him. He is the the best and if anything else goes wrong I need "him" to come back. He was quick and efficient. Please let him know how much I love him!