Appliance Repair by Aguirre Appliance Repair in Buena Park, California

Called Raul yesterday 1/14/2020 and he promised he will be at my place at 7AM today 1/15/2020. He was an hour late and didn't tell me he will be running late. He said it will cost me about 65 to replace the drain pump and to diagnose it at 75, but the 75 will go towards the parts and labor if I do decide to use him. Needless to say, of course I have to have the water drained so I asked him how much and he said I have to pay 280 for the whole thing. I asked for the best price he could give and he reduced it down to 240. Fine, he did the work but left all the debris and dirt all over my flooring. I issued him a check and he left. As I was cleaning up, I noticed a chip on top of the washer panel and the scratches on my washer panel and called him back to show him. He pretended like he knew nothing of course, he came back and showed it to him. He said he knows nothing about it and that he didn't damage my panel. I told him not to lie and then he said he will replace it the next day but not sure if the part is available. I called LG and check if the part is available and the cost is 154++. I then stopped paid the check that I issued Raul to make sure he goes back and replace the part that he damaged when he disassembled everything. I called him and notified him but instead of agreeing with me, he said he will come back to my place and remove the drain pump that he installed instead. What an A??? I tried to complain to LG but they are unable to do anything when they referred him to me. I will report to BBB regarding his behavior and his dishonesty. LG should not allow him to be a preferred licensed LG technician. Horrible and disgusting experience with Raul. He has the nerve to even tell me he will take me to the Small Claims Court when he damaged my panel, admitted the damages and he will replace the part and then later said he didn't scratch the washer panel!!! So unprofessional liar disgusting technician of all times!!!!

This guy Raul came out to service my washer; for a balance problem,50. Just to show up! Told me I had to remove the pan under washer insurance Company told me I needed itTold me several things could be wrong: titled the washer back to check under: never fixed anything, Charged 75 for doing nothing.25 minutes I used the washer next day leaking water. Called him, told him, he said he would charge me another service charge to come out!! He knows very little about what he does!! He just makes easy money ; Be ware!!!!

I had been a homeowner for over 30 years and have had my share of experience with repairmen. Although they arrived on time and were professional, he charged me for wiping off the front glass of my washing machine. Since I've had dozens of repair technicians service my appliances over the years, I have never had one not say "listen, just cover the charge for me coming out and don't worry about the repair fee because it was an easy fix." He charged me 75 are coming out and 45 for wiping the front of my washing machine with a wet cloth. I was very disappointed that they charged me for both. A good and smart business move would have been just to charge me for the service call. I will not be using them again.