Appliance Repair by New Britain Appliance Service LLC in New Britain, Connecticut

I grew up with the owner so I reached out because I had appliances that my tenants left behind that needed some tlc and I needed to replace them. I spoke with him he said send pictures so I did. Never heard from him again so I left a voicemail explaining that if he wasn't interested no problem at least let me know, I was still planning on seeing him to buy some appliances. No response at all. I have to admit I expected a little more professionalism from someone I've known since childhood. Oh well I guess he did me a favor god forbid I did buy something from him and had a problem with it the guy would just ignore me. I would like to add that I spoke to him personally he even acknowledged that he knew it was me. What front office are you referring to in your reply. I only spoke to you.

Was sold a washer that works when it wants, and was damaged during delivery/set up. Was sold a dryer that broke down about a month or two in. Have been getting put of by roger for months after he mickey moused my dryer to "temporarily hold heat" while my piece was ordered, I have been getting ignored and stood up since. The same happened to my sister, but her washer completely broke. It hasn't even been 6 months, let alone a year.

Great customer service bought a stainless steel fridge, stove,dishwasher, salesmen was exceptional, delivery guys were amazing not one scratch thanks Roger!