Appliance Repair by Riegelmann’s Appliance in Gresham, Oregon

Bought my washer and dryer here 2 years ago along with the warranty... I moved and needed my washer and dryer reinstalled in my new house since the cord and plug weren't the same. Called for the service and was first told “let me check to see if we even offer that”, so right off I felt like I was speaking with somebody uneducated about their employer and services offered, not good customer service. Finally got it scheduled and verified both brands of my machines and services needed for the service call to my new house. The technician showed up and did not have everything he needed so the job did not get completed, only half of it. He stated that he was a “technician for repairs” and that “usually it's the delivery and install guys who have that kit in their truck.” I was then instructed to go to a hardware to pick up the kit I needed for the remainder of the job...then instructed how to do myself. I'm sorry, but what?! What is the point of asking for a service call of they don't complete it? And what's the point of a warranty if I'm still paying full price?! was still charged 100 just for a cord, no offer to reschedule so he can bring back the rest of the right equipment or send the right person out to my house. This was Friday last week. I spent a few hours driving to 4 different hardware stores this weekend looking for this stupid kit, never did find it. Called on Sunday to see if they could send somebody back out to finish up or if I could come buy the kit from them, he said nobody is available for that on Sunday's because they only have 2 salesmen in. He reassured us he would get the message to someone the next day and he would get it taken care of. I still have not got a call back. My family will not be doing any new business with them moving forward.

Very informative staff. I had trouble with an appliance, and they were able to narrow down the likely problem quickly. They have a full parts and service department which I really like!