Appliance Repair by Farmers Home Furniture in Sylvania, Georgia

I've been with the Farmers furniture brand for a very long time. However today was the first time I've seen such lack of respect and poor customer service towards a paying customer, especially coming from the store manager. The floor sales ladies/men have always been wonderful and this review in no way shape or form reflects them in any way. Today i was verbally disrespected over the phone and in person by the store manager Sandy. My husband account holder & I had some issues with the account due to the fault of the store and wanted to find out where the disconnect was and if it was something either one of us can do. After speaking with the manager, my husband told me to call to make sure everything was set up correctly because he was still at work when he first talked to the manger. Of course i called as i have in the past but this time i was met with a very unapologetic and uncaring attitude after explaining my concerns. Even when i asked respectfully why the rudeness i was still met with a nasty attitude. My husband & I went to the store to talk to the manager in person and the appalling behavior from the manger continued. Her tone and approach was awful!. Even when I told her she had a bad attitude and she shouldn't talk to customers in such a manner she graciously thanked me. She proceeded to explain to me in a condescending way that "everyone makes mistakes and when i become perfect then i can talk to her". What is a paying customer to do when you have an account issue and you can't even go to the manager of the store??? I will never do business with this store again and I advise anyone else not to as well.

Great place!