Appliance Repair by American Appliance Services Inc in Dumfries, Virginia

If I could give less stars I would. This company came out, made a repair. The repair was not done correctly. We had a second company out to complete the repair. Contacted American Appliance. He tried to get us off the phone asap and said he would reimburse whatever we had to pay to get it done. Less then he charged originally We sent the invoice and he stopped answering our call. Then finally answered and said he would be mailing the check. Never got the check. Called and called. His phone is now disconnected!

I did not choose this company. They were assigned to me by my home warranty company. American Appliance Repair was extremely non responsive. I had to make multiple phone calls before they answered. After diagnosing my issue they said they would return to make the repair. A month later I still hadn't heard from them. In fact my home warranty company also tried to call them and they did not answer. When they finally did, they immediately scheduled my appointment. Ergo, you were ready but never called me the customer to set up the appointment. I set it up from 1 - 4 pm and on the day of they claimed they had my window from 2 - 5 pm. All in all, my experience with their customer service has been terrible. I'm extremely dissatisfied. If they had been waiting for my parts all along, they could at least let me know that they were working on it. When they finally did “repair” my items a month later, I found out two days later that the washer wasn't fixed. I would not recommend them to anyone.

I called and scheduled an appointment with this company. The time frame was close to ending so I called to ask what time are you coming? The guy said, "oh your appointment is scheduled for tomorrow" Sunday 10am-1pm. I know the initial appointment was Saturday 11-2 because I wrote it down. I said, "okay fine". Of course he didn't show up then either. I only call them because American Home Shield uses them so they came because of the contract. Their customer service is substandard, find another company.