Appliance Repair by Wickford Appliance Sales & Service in Middletown, Rhode Island

Stay away! I Just called to see if they offered service on LG washing machines. The lady who answered responded that yes, they do, and immediately tried to setup an appointment to dispatch a tech to my house. I interjected that first, I'd like to speak with a tech to explain my issue, to determine whether or not it was worth even dispatching for. Also she never asked for the model number of my machine, and I repeatedly asked her to write it down and verify that they could even offer service and/or parts for that model, being an older machine. She explained that there was nobody in house who I could speak with, and that my only option was to spend 99 for a dispatch/diagnosis fee for the tech to show up to my house and have a look. After the tech arrives and looks the the machine and presumably collects 99, the parts and labor would all be billed separately from there. I asked her what their labor rate was and she responded "Between 50 to 150 per hour". Flabergasted even extremely specialized auto, marine, and aircraft mechanics charge less than 150, I asked her how they determine which service was worth which price, and how I could possibly predict or budget what the repair might be worth, given that sort of range between quotes. At 150/hour, plus the initial 99 fee, a 3-4 hour repair might easily surpass the cost of a new machine! The lady's response was "the technician determines which repairs warrant which rate". What a scam and what a horrendous business model. Do NOT do business with someone who Acharges you a fee just to provide a quote or diagnosis and/or B will not tell you what rate they intend to charge you.

We recently returned to the Middletown store to purchase an oven. We have purchased other items from the store and have been very pleased with the high level of customer service. We worked with Jessica and Evan in Middletown who were very helpful and knowledgeable. We also recently had a visit from the Josh in the service department, who is EXCELLENT. He is extremely professional and really knows a great deal about the products and appears to be an expert repair man.

Our sales experience with William was excellent! The installation team were professional and fast. Thank you!

Easy to order. We needed a new dishwasher ASAP and Wickford Appliance had a suitable model for our needs in stock in their warehouse. Price was great and everyone from sales to delivery was very pleasant. Can't comment on installation since we did a DIY install. Will use Wickford again for future appliance needs. Much easier than 'big box store' experiences.

Stay away! I Just called to see if they offered service on LG washing machines. The lady who answered responded that yes, they do, and immediately tried to setup an appointment to dispatch a tech to my house. I interjected that first, I'd like to speak with a tech to explain my issue, to determine whether or not it was worth even dispatching for. Also she never asked for the model number of my machine, and I repeatedly asked her to write it down and verify that they could even offer service and/or parts for that model, being an older machine. She explained that there was nobody in house who I could speak with, and that my only option was to spend 99 for a dispatch/diagnosis fee for the tech to show up to my house and have a look. After the tech arrives and looks the the machine and presumably collects 99, the parts and labor would all be billed separately from there. I asked her what their labor rate was and she responded "Between 50 to 150 per hour". Flabergasted even extremely specialized auto, marine, and aircraft mechanics charge less than 150, I asked her how they determine which service was worth which price, and how I could possibly predict or budget what the repair might be worth, given that sort of range between quotes. At 150/hour, plus the initial 99 fee, a 3-4 hour repair might easily surpass the cost of a new machine! The lady's response was "the technician determines which repairs warrant which rate". What a scam and what a horrendous business model. Do NOT do business with someone who Acharges you a fee just to provide a quote or diagnosis and/or B will not tell you what rate they intend to charge you.

We recently returned to the Middletown store to purchase an oven. We have purchased other items from the store and have been very pleased with the high level of customer service. We worked with Jessica and Evan in Middletown who were very helpful and knowledgeable. We also recently had a visit from the Josh in the service department, who is EXCELLENT. He is extremely professional and really knows a great deal about the products and appears to be an expert repair man.